Kalemna

Call Center Outsourcing

An outstanding team of customer service staff

We Provide a shared or dedicated agent to handle the inquiries, questions and problems through designing an accurate data collection mechanism to facilitate the process and ensure recording, answering and guiding the callers.
-Designing the call flow based on KYC
-An interactive automated response service (IVR), to answer common questions and direct callers according to the type of inquiry, also minimize the amount of calls handled by the agents
– Ticketing system
-Recording and monthly detailed reports